Delivery Information

At Adult Shop SA we deliver to any location in South Africa from Durban to Johannesburg, CapeTown and everywhere inbetween.

Adult Shop SA offers a courier sevrice which takes about 1-3 working days at an additonal cost. Any delays in the delivery of your package with the courier company used is not the responsibility of Adult Shop SA. 


Additional Delivery T & C's

We will email you a waybill/ tracking number as soon as we have shipped your order. Please note that it takes 1 - 2 days to process your order before shipment. We will aim to deliver goods within these time periods, but goods are subject to availability. Lingerie and certain other products are subject to availability and delivery may vary.

Any dates we specify for the delivery of goods are estimations only and we shall not be liable for any costs, damages, charges, or expenses incurred, caused by any delay in the delivery of the goods. Our failure to meet approximate delivery dates will not be grounds for you to cancel the sale.

Should you not collect your parcel from the post office within 10 working days after notification, then the parcel will be returned to us and you will be charged accordingly for re-sending it back to you. Similarly, if you should not be available when the courier attempts to deliver the parcel and the parcel is returned to us, you will be charged accordingly for re-sending it back to you.

Should the Post Office, Speed Services Courier or any of our Couriers go on strike after the parcel has been handed over to them then there might be delays in getting your parcel to you. This type of labour action is totally out of our control and it will give you no reason whatsoever to cancel the order due to the delays. It will be your responsibility to liaise directly with the courier company concerned. Please use the tracking number provided when liaising with them.
Should it be established that the parcel has gone missing and not recoverable at all,  we will then institute a claim against the courier company concerned. Once the claim has been settled then we will refund you accordingly. 


This is a Quick Guide showing How to Order Online with Adult Shop SA:

guide to shopping online adult shop da


  1. Visit - Well you already here, so well done! Shop Here! Browse our amazing product filled store.
  2. Every time you see a product you like, simply click the 'add to cart' button. You can view your cart at the top right of your screen to see which products you have added to your cart. Dont worry you can Shop Safely at Adult Shop SA! We provide a safe and secure online shopping experience.
  3. All you need to do now is review your cart and checkout! You can do a Guest Checkout but we recommend that you Register an Account so that it is easier to follow your order progress and tracking! We use a third party credit card payment gateway with SSL certificates so you can Pay Securely, we also accept EFT payments.
  4. Quick Delivery - We are proud of our fast, efficient service. If we may say so ourselves.
  5. We promise that no-one will know what you are receiving as our parcels are bubble wrapped and 100% discreetly wrapped! So Smile! What else can you do once you receive your package?

We also offer clients the opportunity to Make Money with Us! – So join our affiliate program, become a reseller or Franchise! 

Safe Shopping Online

At Adult Shop SA, we provide you with a safe and secure shopping experience! We implement a variety of measures to ensure that we maintain the safety of your personal information. All payments are processed through PayFast- secure online payment processing for South Africa. 
Q: Is it safe to use my credit card/ bank cards to make payments online?
A: Yes, all supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and encrypted into our payment gateway. This is only accessible by those authorized to do so, and are required to keep your information, confidential. After transactions your private information (credit cards, social security numbers, financials, etc.) are NOT stored on our servers. All supplied credit/bank card information is transmitted via Secure Socket layer (SSL) technology.

Q: What information do you need from me to register? 
A: To register, you are required to enter your name, email address, mailing address or phone number.   

Q: Who has access to my personal information? 
A: The personal who are providing the service to you, and working for the business. 

Q: Do I have to be registered to order a product? 
A: No, you have the option of ordering a product on a guest account, check account or you can register! 

Payment Options

With a variety of different payment options we are able to give you a choice of which payment option you prefer and what is easiest.  

We use: Credit Card, Instant EFT, Bank Transfer OR Cash Deposit.

payfast payment options adult shop sa


Q: Do I have to pay with my credit card? 
A: No, we do offer other payments options if you do not feel comfortable with paying by credit card. 

Q: What payment options are available to me? 
A: We do it all! You can either pay us via EFT, Credit Card, Bank Transfer or Cash Deposit! 

Q: How safe is my credit card information on this online site? 
A: Extremely Safe! We have a secure online server that protects all your personal and credit card information. 

Q: Will I get notification that my payment has been received? 
A: Yes, once payment has been received you will receive notification from us. 

Discreet Packaging

To ensure your privacy we ensure that your package is 100% discreet. With no branding label, and no way of feeling that package up to know what is inside, your secret is safe with us. 

Q: Will there be anything on the package to show that it comes from a sex toy shop or contains a sex toy? 
A: Not at all! The package will be all wrapped up, in un-marked paper without any branding on it what so ever. Completely private, just for you! 

Q: Will anybody be able to guess what is in the package due to the shape of it or it being see-through? 
A: There is no way to know what is in the package unless it is opened. It is not see through and no shape will give your little secret away. 

Q: Who will know about my purchase? 
A: Only the people, who conduct the business, know about purchases, as well as possible third parties who assist us in operating the websites. However, all parties keep all client information, strictly confidential. 

We Keep You Smiling

The Adult Shop SA team is here to always keep a smile on our customers faces. Which is why we go out of our way to give you little extras in your packages!
Q: Are there any discounts available? 
A: But of course! We offer discount coupons to all our regular customers. 
Q: How do I know that the product works and what do I do if I have any problems with it? 
A: We know you’ve been dying to receive it! Try it out right away, so that If you have any problems with your new product, you can contact us as soon as possible. 
Q: Can you guarantee me good service? 
A: Absolutely! Our team promises to bring you the best service and leaves you wanting more from us every time. 
Q: Are there any freebies on this site? 
A: We DO like to slip a little something extra into your package to keep that smile on your dial! 

How can you make money with us?

Here at Adult Shop SA we love to reward our loyal customers! So we’ve come up with 3 amazing ways to give back to you.

Become a Reseller
Buy bulk stock from us and sell it at your own ladies nights, hens parties, in your store or even to your friends. We offer bigger discounts the more you order! Make some fantastic money with us wether you own a small store and would like to resell our products or simply sell them to your network of friends, family and acquaintances. You can earn your monthly salary from home- what a win! Plus you have full control over what products you personally would like to sell, if you know what your friends are more interested in then you only order those products- no catch 22.

For more information, contact us.


Returns and Refunds Policy

Goods may be returned only when defective, damaged or if the product supplied is not the same product as what was ordered. If the Goods are defective in any way this must be reported as soon as reasonably possible after the product having been delivered to you and must be returned to us within a period of 7 days after delivery. All goods must be returned in their original packaging, in the same condition as received and with all items received in the package. Any missing or damaged items will void the return completely.

If the Goods are not the same as what was ordered this must be reported within 24 hours of delivery. Any damage must also be immediately reported, within 24 hours of delivery.
If the Goods have been approved for return, we will notify you and request that you post it back to us. Should you need to post the Goods to us please only send it to our postal address (please email us for these details: This email address is being protected from spambots. You need JavaScript enabled to view it.). Upon receipt of the item we will send a replacement to you. The customer is responsible for the cost of returning the item. Adult Shop SA will cover the cost of sending the replacement item to the customer only. Please fill in the Returns Form before returning the item.

If you are returning Goods via courier or post office please package it carefully so that it does not become damaged enroute. 

The Voluntary cancellation of orders by the client will attract a 20% administration and restocking fee on their refund.


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